Agigma Faq's
Monteiths
Edinburgh, UK
Everything you need to know before your Agigma experience
Find answers about our treatments, villa spa services, bookings, gift cards, and what to expect before your session. Whether you are visiting us for deep relaxation, recovery, or a personalised holistic experience, we are here to help you feel fully prepared and comfortable.
General Questions
Villa Spa
As early as possible — but we do handle last-minute bookings!
For individual sessions, 24–48 hours ahead is ideal. For groups, 1–2 weeks is best — especially during high season.
Last-minute? Yes — we often manage to accommodate same-day requests, especially for solo or couple bookings. Just ask — if we can make it happen, we will.
Everything you need for a full spa experience at your villa:
- ✔️ Professional massage table and linens
- ✔️ Organic oils, aroma diffuser, music
- ✔️ Therapist arrival and full setup
- ✔️ No rush — your booked time is for treatment, not logistics
Note: We include travel up to 5km from our base. Extra fees may apply beyond that.
Yes! Our therapists arrive fully equipped with:
- ✔️ Portable massage table
- ✔️ Oils and clean linens
- ✔️ Music and calming aromatics (on request)
We only need a quiet space of ~2x2m, either indoor or shaded outdoors.
Clear, flexible pricing — based on what you choose.
✔️ Our Spa Packages include everything: treatments, travel (within 15 km), equipment, setup. No extras, no guesswork.
✔️ Individual Selections and à la carte experiences may involve an extra fee depending on:
- 🔹 How many guests
- 🔹 How many therapists are needed
- 🔹 Your location
💡 No need to calculate — we’ll confirm the exact cost once you share your location, group size, and preferences. Full transparency, always.
Prefer to keep it simple?
Try our Villa Flex model — no need to ask each guest what they want in advance. Our team will guide the experience on site, so everyone enjoys a relaxing, seamless flow.
Absolutely. We offer tailored experiences for:
- 👩❤️👨 Couples – shared or simultaneous treatments
- 👨👩👧 Families – bonding rituals for parents & children (age 6+)
- 🔁 Back-to-back treatments if privacy is preferred
Yes. We love making wellness inclusive for all ages:
- 👧 Children 6+ can enjoy gentle, safe sessions (face, feet, back)
- 🧑🎓 Teens can book glow facials or body therapy suited to their age
- 👨👩👧👦 Family Spa Days include all members in one experience
Definitely! We create unforgettable moments for:
- 🎉 Bachelorette spa parties
- 🎈 Birthday or anniversary celebrations
- 👯♀️ Girls’ day or poolside glow-up
- 👰 Honeymooners and romantic rituals
We bring the spa vibe, music, and atmosphere — just add friends!
You can mix & match services to suit your preferences:
- 👐 Relaxing or deep tissue massage
- 🌿 Signature Cretan aroma rituals
- 💆 Glow facials & rejuvenation
- 🦶 Foot reflexology
- 🔮 Energy-based sessions (intuitive touch, sound healing)
We help you build the perfect combination for each guest.
Most sessions range from 30 to 90 minutes per person. For groups, we organize mini-sessions in rotation, or extended full-length rituals depending on your needs.
Ask us for the best format — we adjust timing to your group and space.
Payment is simple and flexible:
- 💳 Credit/debit card
- 💶 Cash on the day
- 🔗 Online payment (Stripe or PayPal)
- 📲 Deposit to secure your spot
We’ll confirm all costs in writing so you know exactly what to expect — no surprises.
Life happens — and we try to be flexible. Here’s our policy:
- ✅ 100% refund if cancelled >48h
- ✅ 50% refund if cancelled 24–48h
- ❌ No refund <24h
Events with 3rd-party vendors (DJ, catering etc.) may have stricter terms.
We serve most of Crete, including:
- 📍 Rethymno (main base)
- 📍 Chania – villas, Airbnbs & boutique hotels
- 📍 Heraklion & surrounding areas
We’re happy to travel — just share your location and we’ll confirm availability and any travel fees if applicable.
Therapist travel within 5 km of Rethymno is included in all prices.
Beyond that? We’ll let you know the cost up front — usually between €1.2–1.8/km, depending on the area and road access.
🌍 No stress — we confirm everything before your booking, so you always know what to expect.